Refund Policy
Last Updated: June 2026
DraftSync sells digital architectural resources that are made available immediately after purchase. Because digital files cannot be returned in the same way as physical products, all sales are generally final.
1. Digital Product Policy
Once a digital product has been delivered, downloaded, or made accessible through your account, the purchase is considered complete. This includes CAD files, ZIP packages, floor plans, 3D models, renders, PSD files, presentation boards, and other digital assets.
2. When Refunds May Be Considered
Refunds may be reviewed if a file is corrupted, cannot be accessed, cannot be downloaded, differs substantially from the product description, or if a duplicate purchase was made accidentally.
3. When Refunds Are Not Issued
Refunds are not issued for change of mind, purchasing the wrong product, lack of required software, software compatibility issues, lack of technical knowledge, or failure to read the product description before purchasing.
4. Software Compatibility
Customers are responsible for ensuring they have the proper software to open and use the purchased files. Some products may require AutoCAD, SketchUp, Photoshop, Lumion, V-Ray, PDF software, or compatible alternatives.
5. Download Issues
If you experience a download issue, DraftSync will make reasonable efforts to restore access, resend a download link, or provide technical support before a refund is considered.
6. Corrupted or Missing Files
If a file is confirmed to be corrupted or missing from the package, DraftSync may provide a replacement file, corrected download, or refund depending on the issue.
7. Duplicate Purchases
If you accidentally purchase the same product more than once, contact DraftSync with your order details. Duplicate purchases may be eligible for review.
8. Custom Project Requests
Custom project payments, if applicable, may follow separate refund terms depending on the agreed project scope, progress, and deliverables.
9. How to Request Support
For any refund-related issue, email draftsync@gmail.com with your order email, product name, and a clear description of the problem.
10. Final Decision
DraftSync reserves the right to review refund requests individually and determine the appropriate resolution based on the nature of the issue.